Frequently Asked Questions

Everything you need to know about shopping with PawNexa.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Do you offer international shipping?

Yes, PawNexa ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order ships, you will receive an email containing a tracking link. You can also track your status directly on our website by visiting the 'Order Tracking' page.

Are your products covered by a warranty?

Many of our electronic and premium retail items come with a 1-year manufacturer's warranty. Please check the specific product page for detailed warranty information.